A) THE PARTIES:
This contract; TR Healing Travel Tourism and Trade Ltd., named as Krom Turizm Travel Agency from the Ministry of Culture and Tourism. Sti. (It will be referred to as the Agency for short) and the person who has the name, surname and signature under the contract and the persons represented (hereinafter referred to as the guest). In the contract, TR Healing Travel Tourism and Trade Ltd. Sti. / Guest(s) who will benefit from the service have reached a full agreement on the following issues.
B- CONTRACT SCOPE and INFORMATION;
This contract; It is an agreement in which at least two of the transportation, accommodation and other tourism services are sold or promised to be sold together at a single price by the agency or intermediaries of the package tour organizer and the service covers a period of more than twenty-four hours or includes overnight accommodation. This contract may also be established in writing or at a distance through a permanent data store specified in the legislation as e-mail, short message, internet, and any other similar means and medium.
1- Prior to the conclusion of the package tour contract, a preliminary information brochure/poster (including social media and website) was given to the guest. In the brochure or annex presented to the participant or in this contract; In addition to the total price of the package tour including taxes, the prepayment amount and the date on which the remaining amount will be paid; The start and end date and place of the journey, The type of transportation vehicles used and the class of the journey, departure and return dates, times and places, The type, place, qualifications, class, meal plan, itinerary to be followed during the journey, including the dates of accommodation, in accordance with the characteristics of the package tour. Information on passport, visa, age and health conditions, information on compulsory insurance and, if any, other insurances, if any, in accordance with the Travel Agencies and Travel Agencies Association Law No. 1618 dated 14/9/1972, information on tourist guidance services are given.
2- The information in the brochure given to the guest is binding for the agency or its intermediary.
3- The minimum number of participants for the arrangement of the package tour is stated in the brochure. If this number is not reached, the last date to notify the participant of the cancellation of the package tour is 7 days before the tour date for international tours.
C- PAYMENTS - CANCELLATION - WITHDRAWAL - TRANSFER
1- Although the agency has shown all the necessary care, it is an obstacle to the start or continuation of the trip; The trip may be canceled or postponed due to the fact that the final records do not reach the required number of passengers and/or adverse weather conditions, road obstructions, strikes, terrorism, fog, the possibility of war, unpredictable technical issues and all these and similar force majeure reasons. In this case, the consumer is not entitled to any compensation.
2- Prepayment and installment planning to be taken while registering to the agency for overseas trips will be determined by the contract. The last balance payment must be made at least 20 days before the departure date.
3- The Guest, who purchases Promotional, Discounted, Special Product service, is obliged to pay the entire service fee on the reservation date. Depending on the type of specific products and services, the balance must be paid no later than 10 days before the start of the service.
4- The guest may request the 10-day disability of his or his first degree relatives, which coincides with the tour period, from the insurance company with an official report to be obtained from a full-fledged state hospital or in case of death, provided that this is documented. In this case, reports and documents must be submitted to the insurance company before the start of the service. If this happens during the continuation of the tour service, the excuse must be submitted to the Agency with the document within a maximum of 1 day from the date of departure from the tour. The Insurance Company may not reimburse cancellation requests due to past diagnosed or retrospective ailments.
5- For a reason other than force majeure, from the tour departure date;
a- In the notice of termination made at least 30 days ago, the amount paid by the Guest is returned to him without any deduction, excluding the expenses arising from compulsory taxes, fees and similar legal obligations.
b- In Plane Tours and Group Organizations, the payments made to third parties (Hotel, Airplane, Restaurant, museum, insurance, etc.) are deducted and returned to the customer, even if the cancellation date is 30 days before the guest.
c- In case of giving notice of termination less than 30 days before, excluding expenses arising from compulsory taxes, fees and similar legal obligations and non-refundable costs (Hotel, Airplane, Restaurant, museum, insurance, etc.) that can be paid and documented to third parties. The price paid by the Guest is refunded without any deduction. If a visa application has been made before the participant's cancellation request, the visa fee will not be refunded.
6- There is no refund for cancellations made 3 days before or in cases where the tour does not arrive unannounced or the tour vehicle cannot be reached or the tour does not continue.
7- In plane tours; No excuses can be accepted for cancellations made by the guest 20 days before or after the tour date, and there is no refund to the customer.
8- No changes or cancellations can be made in the tours covering the early reservation period, promotional tours, public holidays, religious and national holidays.
9- If natural disasters, adverse weather conditions, road obstructions, strikes, terrorism, public movements, war, possibility of war, quarantine possibility, unpredictable technical issues, flight delays prevent the start or continuation of the tour, it is considered as force majeure by the parties. When these force majeure conditions are accepted by the embassies or official authorities of the country in question, the cancellation and return conditions of the airlines and hotels are valid in the light of this declaration. In this process, the agency and its intermediary cannot be held responsible for the damages arising from the failure to perform the contract at all or properly.
10- Even if the guest has not made all of his payments at the time of canceling the reservation, he is obliged to fulfill all of his obligations in accordance with the conditions. If the fee is not paid on time, 5% daily delay interest is applied.
11- The minimum number of participants for the arrangement of the package tour is stated in the brochure. The agency may partially or completely cancel the tours that it has announced or registered for, depending on the inability of the people participating in the tour to reach the required number, up to 2 days before the start of the trip. The guest has the right to receive a full refund. In this case, the Guest is not entitled to compensation.
12- If the guest does not inform the agency in writing that he will participate in the trip that he missed, the agency has the right to cancel all reservations made on behalf of the guest. No refund will be made to the guest for such cancellations.
13- When deemed necessary, the agency may partially or completely cancel the tours that it has announced or registered, provided that the guest is informed. At the same time or during the service, the agency has the right to change the names of the hotels within the scope of the service, the transportation vehicles and their places of departure, the order of visits of the places specified in the program and shown as places to visit, provided that the standards specified in the program are adhered to, or to transfer the consumer to another agency.
14- Refunds to be made for tour cancellations will be in the same amount as the money made during registration and installment payments.
15- Refunds to be made within the scope of these articles must be made to the guest within fourteen days after the termination notice is received by the package tour organizer or agent.
16- The guest can transfer the tour to any person they want until 7 days before the start of the tour. The transferee is responsible for the balance and the costs arising from the transfer together with the transferor. In cases where it is not possible to change the flight ticket, a new ticket price may be requested from the transferred person.
D- GENERAL PROVISIONS
1- The tour programs given during registration are sample programs. The dates of the extra tours specified in the tour programs can be changed at the initiative of the guides.
2- Visa procedures are not included in the purchased service. In visa transactions, the agency acts as an intermediary between the consumer and the consulate, and the agency is not responsible if it cannot be obtained or concluded until the tour date. In case the visa is not approved by the Consulate, the cancellation conditions stated above will apply.
3- The scope of the coverage for the missing or defective performance, damages and losses of the guests who purchase travel insurance service or are included in the travel insurance package is determined by the policy of the insurance company. The Agency does not bear any responsibility for the content, scope and application of these guarantees.
4- If the guest leaves the tour on the grounds that the service is defective, he has to notify the agency official and the hotel where he is staying in writing, together with the reasons, that he has left the tour. Otherwise, the guest is deemed to have left the tour and is deemed to have received and used the service.
5- It is the duty of care of the well-intentioned consumer to notify the guest in writing about the issues they are complaining about during the performance of the service. The consumer's use of the service to the end, despite the complaint, eliminates the right to compensation such as replacement service and refund for the issues he complains about.
6- The guest accepts that the travel conditions have been fulfilled if the overnight stay in the total trip period is not shortened and the class and categories of the facilities to be stayed are not changed.
7- The Agency acts as an intermediary before the consumers participating in the trip, the hotel, the carrier companies and any third parties and legal entities that provide other services related to the trip, and is obliged to notify the changes within 24 hours. For this reason, the consumers who registered for the tour with their application, are protected from all kinds of delays, breakdowns, fog, storm, type and all kinds of weather conditions of land, air and sea vehicles, contrary to the agreements made between the Agency and the institutions that undertake the transportation. Due to reasons such as road obstructions, changes in road routes and routes, extraordinary and force majeure reasons such as strikes, terrorism, public movements, war, possibility of war, natural disasters, pandemics, adverse weather conditions, fog and unpredictable technical problems, the fault of the person using the transportation vehicle or shall not be liable for any malfunctions, material or moral damages caused by the personal faults of third parties or unforeseen technical issues.
8- In foreign country entrances, the authority to enter the country belongs to the passport police of that country and it may not allow entry to the country without showing any valid reason, whether it is a visa or not. The agency cannot be held responsible for this situation.
9- The package tour service is insured in accordance with the law in case of incomplete or incomplete performance of the package tour. Coverage is limited to the package tour price.
10- In case of any baggage loss and/or damage that may occur during the flights within the travel package purchased from the agency or its intermediary, the rules to be applied by the airline company are valid. In such cases, a report must be issued by the airline company at the Airport. Participants are responsible for the security of their money, jewellery, valuables, and important documents such as identity cards and passports, and in case of loss, damage or theft, the responsibility belongs entirely to the Participant. Baggage handling rules determined by the relevant and/or official institutions are valid in transportation vehicles. The Participant is responsible for the penalties incurred in case of breaking the rules, and the agency or its intermediary does not bear any responsibility.
11- The agency conveys the consumer's demands regarding room selection in accommodation facilities to the relevant facility; however, it cannot guarantee that the request will be fulfilled. Rooms are not delivered to the guest before 14:00 on the day of arrival at the hotel. On the day of departure from the hotel, guests must vacate their rooms by 11:00 at the latest.
12- According to Article 6 of the package tour contract regulation, the prices and conditions stipulated in the contract cannot be changed. However, this provision does not apply to price changes arising from excluding taxes and fees, such as port and airport landing taxes, and exchange rates. However, before the package tour, the price increase due to the reasons given above is notified to the guest. In this case, according to the same article of the regulation, the Guest has the right to withdraw from the contract without paying any compensation.
13- This contract has been drawn up in accordance with the Regulation on Package Tour Contracts numbered 29236, which was prepared based on Articles 51 and 84 of the Law No. 6502 on the Protection of the Consumer. 1618SY., 4077SY., 4288SY., 2634SY., IATA, IHA, UFTAA Convention provisions, Civil Aviation Law, UK., TTK., International agreements including Turkey and the Regulations issued accordingly, Regulations, circulars and communiqués and the provisions of the internationally accepted Frankfurter Table and the TÜRSAB Trabzon Schedule, which has been implemented in Turkey, will be applied.
14- The guest is responsible for the accuracy of the names declared in the contract. If there is a difference between the copy of the contract left by the guest and the copy left by the agency, the copy remaining in the agency and the records of the agency are taken as basis. The Guest(s) who do not sign the contract but participate in the service subject to the contract shall be deemed to have accepted and committed to the provisions of the contract when the Guest or persons assigned to register on their behalf read and sign this Contract. The Agency's right of recourse to other consumers is reserved for the collection of the missing amount or service fee paid by the Guest(s) who have signed the contract.
This package tour contract; It was arranged in two copies between the parties, and it was read, checked and accepted by the authorities of the parties together with all its annexes (3).
